14-07-2018 12:09 PM
Hi, I’m using an iPhone 7 and for some reason I can receive texts, make and receive calls but can’t send a text message?
Any suggestions please?
14-07-2018 12:51 PM - edited 14-07-2018 12:51 PM
@Hadders7 When you say make calls is this back to the UK ? Can you call the number your trying to text ? And have you enabled dial assist in settings>phone ?
14-07-2018 01:46 PM
14-07-2018 01:54 PM
@Hadders7 Receiving calls is not the same as making calls. You can use your device to receive that doesn’t mean you can make a international call.
Did you enable roaming on your account before you left the UK ? By texting ROAMING to 150 ?, as this would of enable international and premium rate numbers.
14-07-2018 02:01 PM
14-07-2018 02:09 PM - edited 14-07-2018 02:11 PM
Thank you for taking the time to visit the Community today.
I've noticed that you explained you can receive calls and text messages, but you are unable to make calls or send text messages, but I can't seem to locate these posts anymore.
You need to enable international calling on your account, you can do this by signing into your MyEE Account > Manage Device and toggle "International and Premium Calls" to on.
14-07-2018 02:45 PM
I’ve just been on chat with EE and they are pretty unhelpful to be honest. Apparently as I enabled the roaming service the day after I got here (so when in Italy) it won’t activate until I’m back in the U.K.??? Really?
Thats one of the most ridiculous things I’ve ever heard!
Ive removed the sim and replaced it, my account shows data roaming and international calls etc??
i just want to send a text message!!
14-07-2018 02:53 PM
14-07-2018 03:10 PM
14-07-2018 03:27 PM
by RTW yesterday