by monhaw
New Member

Can't send text from abroad

Hi im in Poland and not sure why I can't send any msg from here. I'm receiving text but cant send it back

1 REPLY 1
by
EE Community Support Team

Re: Can't send text from abroad

Hi @monhaw

 

Thank you for coming to see us in the EE community all the way from Poland

 

Apart from the phone problem you are having, I hope you are having a nice vacation, I've been to Krakow before and I loved the food, people, culture and the local discos.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were not aware this needed to be done.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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