by rosswahoo Investigator
Investigator

Can't send or recive texts abroad

Hi,

 

I am in Qatar and can't recieve or send text messages. I was breifly able to when i arrived but not anymore. Calls works fine as does mobile data.

 

I am a large buisness customer and roaming should automatically be turned on.

 

The phone is a Blackberry Leap. I've been through the settings but i cant spot anything.

 

Any help would be appreciated.

 

Thanks

Ross

5 REPLIES 5
by
EE Community Support Team

Re: Can't send or recive texts abroad

Hi @rosswahoo,

 

Welcome to the EE Community.

 

Have you tried selecting a different network manually?

 

Thanks

 

James

by rosswahoo Investigator
Investigator

Re: Can't send or recive texts abroad

Just tried this, only two networks available. Vodafone won't work. The other (which I was connected to previously) works but still no text messages.

 

Thanks

Ross

by
EE Community Support Team

Re: Can't send or recive texts abroad

Hi @rosswahoo,

 

Can you try testing with 4G turned off and see if that allows you to send a text?

 

Thanks

 

James

by rosswahoo Investigator
Investigator

Re: Can't send or recive texts abroad

The plot thickens. Turning off 4g i can send and recieve texts to/from another UK mobile number but i still can't receive texts from international mobiles (Qatar and Dubai numbers).

 

Thanks

Ross

by
EE Community Support Team

Re: Can't send or recive texts abroad

Thanks for testing that for me @rosswahoo

 

I'm not sure why it's only allowing you text UK numbers.

 

Please get in touch with business support and the technical team will be able to investigate in more detail for you.

 

James

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