by Angela1353
Explorer

Can’t ring from abroad even though roaming is on and we said everything was ok

Can’t  ring or text at all from abroad even though says I can

5 REPLIES 5
by
EE Community Support Team

Re: Can’t ring from abroad even though roaming is on and we said everything was

Hello there @Angela1353

 

Thanks for coming here 🙂

 

If you have a pay monthly account, you may need to activate your call abroad and premium rate calls, so you can call and text.

 

Can you try and log into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > is this showing as ticked?

 

If not, can you activate call abroad and premium rate calls?

 

Hope you are having a great time 🙂

 

Leanne.

by Angela1353
Explorer

Re: Can’t ring from abroad even though roaming is on and we said everything was

All ticked still not able to ring or text

Sent from my iPhone
by
EE Community Support Team

Re: Can’t ring from abroad even though roaming is on and we said everything was

Thanks @Angela1353

 

Could you try manually connecting to a different available network please?

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let me know if it's any better.


Chris

by Angela1353
Explorer

Re: Can’t ring from abroad even though roaming is on and we said everything was

Tried that already too. ... can get on internet through data and WiFi easily can now text as altered a setting in the text section... still can’t phone..

Sent from my iPhone
by
EE Community Support Team

Re: Can’t ring from abroad even though roaming is on and we said everything was

Sounds like your roaming is set up then, @Angela1353.

 

It could be something to do will the calling abroad feature in your My EE account.

 

Is that definitely ticked?

 

Are you able to receive calls?

 

Chris

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