by Itsrickysmith Investigator
Investigator

Can’t receive or make calls/texts in Germany

my Dad recently gave me his old phone it is EE. So I got a new SIM to put in it, topped it up and it isn’t working. Every call I make it says ‘calls to this number are barred’ or gives the engaged noise before cutting out. I’m in Germany and need to make calls/texts back home. PLEASE HELP!!

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can’t receive or make calls/texts in Germany

Did you use & activate the new PAYG SIM before leaving UK? It has to be activated on EE's home UK network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

5 REPLIES 5
by Grand Master
Grand Master
Solution

Re: Can’t receive or make calls/texts in Germany

Did you use & activate the new PAYG SIM before leaving UK? It has to be activated on EE's home UK network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by Itsrickysmith Investigator
Investigator

Re: Can’t receive or make calls/texts in Germany

No I never... I take it that’s the problem? Is there anyway around it? I still get texts from EE though 🤔

by Grand Master
Grand Master

Re: Can’t receive or make calls/texts in Germany

That is the problem. You need to be in UK to activate it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Itsrickysmith Investigator
Investigator

Re: Can’t receive or make calls/texts in Germany

Is there anyway around this? 

by Grand Master
Grand Master

Re: Can’t receive or make calls/texts in Germany

Hi @Itsrickysmith 

 

No, 

 

EE Sims are designed for the UK network, with roaming as a benefit. Sims need to be activated and used in the UK.

 

You will need to buy a German PAYG SIM. 

 

Thanks




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