by Hanibelle Investigator
Investigator

Can't receive calls from a foreign mobile phone

My italian friends are unable to call me on my iphone 6s

5 REPLIES 5
by
EE Community Support Team

Re: Can't receive calls from a foreign mobile phone

Hi @Hanibelle,

 

Welcome to the EE Community.

 

What happens when they try to call you?

 

Have they checked international calling is activated with their network providers?

 

Thanks

 

James

by Hanibelle Investigator
Investigator

Re: Can't receive calls from a foreign mobile phone

It's only me they can't call. They can call everyone else. Is it a setting on my iphone or has EE stopped me receiving foreign calls? I can make calls to these friends

by
EE Community Support Team

Re: Can't receive calls from a foreign mobile phone

Hi @Hanibelle,

 

I'm not aware of a setting that would block calls from overseas.

 

Do you know what happens when they try to call you?

 

Do they hear a specific recorded message?

 

Thanks

 

James

by Hanibelle Investigator
Investigator

Re: Can't receive calls from a foreign mobile phone

Hi James

They both can't ring on their phones and they get nothing on the other end. They can phone my husband's mobile no problem. He is also with EE

by
EE Community Team

Re: Can't receive calls from a foreign mobile phone

Hi @Hanibelle,

 

Have you been able to receive calls and texts from an international number in the past?

 

Do you have a pay as you go, or pay monthly account with EE?

 

 

Alex 🙂

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