by Kayelbee Investigator
Investigator

Can't receive calls abroad

I have Orange PAYG, I am currently in Spain. I can receive and send texts and make calls. I cannot receive calls. The caller gets a message something like the number you have dialled has not been recognised. Roaming is on.

5 REPLIES 5
by
EE Community Support Team

Re: Can't receive calls abroad

Hi @Kayelbee

 

Thank you for posting in the community 🙂

 

Is this one particular number you are having trouble with?

 

Can you receive their text messages, just not the calls?

 

What kind of phone are you using?

 

Thank you

 

Richard

 

🙂

 

 

by Kayelbee Investigator
Investigator

Re: Can't receive calls abroad

Hi, yes just my personal phone, my husband's ee contact phone is ok.

I can make and receive texts as normal.

I have a Moto G4.

Interestingly​ I have kept trying with the problem, I have got someone also in Spain but with a UK mobile to call me. They get the This is not a recognised number, then silence for 8 to 10 seconds of silence then my phone does ring.

 

by
EE Community Support Team

Re: Can't receive calls abroad

Have you by any chance spoken to anyone from our technical team about this?

 

It sounds something more device rather than network related?

 

Is there anything in settings which says allow international calls?

 

Cheers

 

Richard

 

🙂

by Kayelbee Investigator
Investigator

Re: Can't receive calls abroad

I haven't spoken to anyone else as yet. I had a look at settings and nothing obvious but I will keep looking.

by
EE Community Support Team

Re: Can't receive calls abroad

Hello there @Kayelbee,

 

Thanks for coming back to us.

 

Has this worked previously for you?

 

Are you able to try and connect to a different network in the settings?

 

Thanks, Leanne 🙂

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