by Nholloway Investigator
Investigator

Can’t phone home from France

Hi 

 

I can’t call the UK from France. Have tried all the suggestions on this forum but nothing seems to work.

 

thanks

 

Nick

5 REPLIES 5
by
EE Community Support Team

Re: Can’t phone home from France

Hello there @Nholloway

 

Thanks for posting on the community.

 

What happens when you try and make a call?

 

Can you receive texts and calls?

 

Hope you're having a lovely time in France 🙂

by Nholloway Investigator
Investigator

Re: Can’t phone home from France

Hi Just cuts off when I try to call UK. I can make calls within France. Can receive calls. Can’t text either. Can access data. Thanks Nick

by
EE Community Support Team

Re: Can’t phone home from France

Hello there @Nholloway

 

Thanks for coming back to me.

 

Can you try and connect to another network and see if this works for you;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks, Leanne.

by Nholloway Investigator
Investigator

Re: Can’t phone home from France

Hi

 

Have tried that and switched to Bouygues. It says, “ your subscription does not allow to make calls”.

 

Thanks

 

Nick

by
EE Community Support Team

Re: Can’t phone home from France

Thanks for trying this @Nholloway

 

I have sent you a private message to get some details from you.

 

Speak soon, Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.