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Can’t make phone calls or text abroad

niall153
Investigator
Investigator

Hi,

 

can someone help me out please. 

 

I am in norway from the U.K. and I can’t make phone calls or texts from my phone. I have full signal me 4g and can receive calls and text. When I try and call out it says “The subscription is barred from traffic to this number”

 

I have looked online and tried some things, So I logged into my EE, in my manage my EE, I changed my call abroad and premium rates from “Blocked” to “allowed” and says could take up to 24hrs, this was about 36 hours ago, went back on now and it says Blocked again. I changed it again and 10 mins later said blocked again.

 

I can’t phone EE or text so I’m hoping someone will know. 

 

Thanks,

 

Niall

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

I have sent you a private message @niall153

 

Please take a look and get back to me, 

 

Katie 🙂

View solution in original post

25 REPLIES 25
Chris_B
Grand Master
Grand Master

@niall153  Did you try restarting the device after you enabled call abroad and premium rate.  

 

If your having issues turning this off you can login to your EE online account and wait for a live chat window to pop up, you can use this t chat with customer services.   The window will only pop up if an agent is free to chat.  

I haven’t tried switching it off but I will do and see if that works 

Katie_B
EE Community Support Team

Good Morning @niall153

 

Welcome to the community. 

 

I hope you're having a lovely time in Norway, is calling abroad still showing blocked within your My EE?

 

Speak soon, Katie 🙂

 

 

Thanks @Katie_B

 

yes is it still showing up as blocked. 🙈

 

dont understand it.

 

niall 

 

 

Katie_B
EE Community Support Team

I have sent you a private message @niall153

 

Please take a look and get back to me, 

 

Katie 🙂

A member of the EE team contacted me by phone and has resolved the issue. 

 

thanks,

 

niall

Jon_K
Former EE Employee

Thanks for letting us know @niall153 🙂

 

I'm glad it's all sorted.

 

Jon

I have this problem as well (USA not Norway)!

any help would be great!

Leanne_T
EE Community Support Team

Hello there @Wolfiewill

 

Welcome to the community 🙂

 

Are you able to receive calls?

 

If you're a pay monthly customer, can you try logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and Calling Abroad and Premium Rate Calls >This will show as ticked if roaming is activated.

 

Can you activate these settings?

 

Let me know how you get on 🙂

 

Leanne.