by 4dman Investigator
Investigator

Can’t make or receive calls in USA. Can’t text EE to initiate anything.

Can’t make or receive calls in the USA. Can’t text EE to initiate anything. How do I activate my phone?

5 REPLIES 5
by
EE Employee

Re: Can’t make or receive calls in USA. Can’t text EE to initiate anything.

Hi @4dman and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by 4dman Investigator
Investigator

Re: Can’t make or receive calls in USA. Can’t text EE to initiate anything.

Hasn’t worked sorry

Sent from my iPhone
by
EE Employee

Re: Can’t make or receive calls in USA. Can’t text EE to initiate anything.

Hi @4dman

 

Have you used your phone abroad previously?

 

Many thanks,

 

Lee

by 4dman Investigator
Investigator

Re: Can’t make or receive calls in USA. Can’t text EE to initiate anything.

It’s all sorted now thanks Lee. My daughter got in touch with EE for me back in the UK. Thanks for your help

Sent from my iPhone
by
EE Employee

Re: Can’t make or receive calls in USA. Can’t text EE to initiate anything.

Brilliant @4dman

 

I'm glad you are now sorted.

 

Cheers,

 

Lee

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