by Peter_B
Explorer

Can't make calls when roaming

@CustomerService I took the £2 a day euro roaming before I left the UK, now in the Republic of Ireland and I can't make calls back to the UK.  I'm on a monthly contract.

 

Very poor, sounds attractive and easy to set up as per website but totally useless if it doesn't work.  How do you sort this?

3 REPLIES 3
by
EE Employee

Re: Can't make calls when roaming

Hi and welcome to the Community @Peter_B

 

So I can try and help can I get you to check a few things.

 

Please try and perform a manual network search and check if choosing a different provider helps.

 

If that does not work, please dial a number but put 0044 and drop the first 0 if this does not work, do let me know if you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Peter_B
Explorer

Re: Can't make calls when roaming

Hi Lee, thanks for the reply and the greeting.

 

Tried both your suggestions but no different, single quiet beep and goes back to the keypad.

 

Thanks

Peter

by
EE Employee

Re: Can't make calls when roaming

Hi @Peter_B

 

As the suggestions did not work.

 

I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.

 

This can be found in your Private Messages.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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