by adalapas Investigator
Investigator

Can't make calls or texts from EU to the UK

Although I have the 4gEE Max allowance I can't make calls or texts from an EU country to the UK

5 REPLIES 5
by
EE Community Support Team

Re: Can't make calls or texts from EU to the UK

Hi @adalapas,

 

Thanks for joining the EE Community. Smiley Happy

 

Are you able to receive calls?

 

What happens if you try to call the UK, do you hear a recorded message?

 

James

by adalapas Investigator
Investigator

Re: Can't make calls or texts from EU to the UK

Hi! I just get a recorded message saying 'this call is not authorised'. But
I have 4Gee max plan, which includes calls , texts and data from an EU
country.
by
EE Community Support Team

Re: Can't make calls or texts from EU to the UK

Hi @adalapas,

 

It sounds like you have an international calling bar on your account.

 

Please head over to our get in touch page where you can chat with customer service online.

 

Just click on EE under customer service queries

 

Hope this helps. Smiley Happy

 

James

by adalapas Investigator
Investigator

Re: Can't make calls or texts from EU to the UK

Thanks for your reply!

by
EE Community Support Team

Re: Can't make calls or texts from EU to the UK

No problem @adalapas Smiley Happy

 

You know where to find us if you need help in the future.

 

- James

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