by Cambridge2016 Investigator
Investigator

Can't make calls or receive calls

Hello, 

I use Pay As You Go an still have £3.69 credit. 

Though I can't make calls or receive calls (I haven't tried with texts). 

However, I still can use Facetime and iMessages. 

This is very annoying because I'm applying for jobs and am very scared potential employers not being able to reach me. 

Thanks for you help! 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can't make calls or receive calls

Hello there @Cambridge2016

 

I am very sorry you would need to give us a call from an alternative line when possible.

 

The team will be able to help you with this.

 

Thanks 🙂

10 REPLIES 10
by Grand Master
Grand Master

Re: Can't make calls or receive calls

Text AL to 150 to see what call allowance you have left.

 

You should always be able to receive calls.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Cambridge2016 Investigator
Investigator

Re: Can't make calls or receive calls

Thanks for your message. 

 

Unfortunately I tried to text AL to 150 but it says "failure", "not delivered". 

by Katiedaughtrey
New Member

Re: Can't make calls or receive calls

I can't make any calls or send texts

by Grand Master
Grand Master

Re: Can't make calls or receive calls

You'll need to phone EE to sort this out.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Cambridge2016 Investigator
Investigator

Re: Can't make calls or receive calls

Thanks. 

 

I am not currently in the UK. Do you know what number I should dial to contact them from abroad? 

 

Hope this will be sorted out soon because this is quite urgent. 

by Grand Master
Grand Master

Re: Can't make calls or receive calls

@Cambridge2016: See my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Can't make calls or receive calls

Hi @Cambridge2016,

 

Thanks for joining the EE Community.

 

Did you manage to get in touch with customer services?

 

James

by Cambridge2016 Investigator
Investigator

Re: Can't make calls or receive calls

No, I couldn't call EE because I can't call from my phone. I am currently in France; I asked a friend to lend me his phone but couldn't make a call abroad. 

 

Is there a way to contact EE by email? 

by Grand Master
Grand Master

Re: Can't make calls or receive calls

EE provide no email contact for mobile users.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team
Solution

Re: Can't make calls or receive calls

Hello there @Cambridge2016

 

I am very sorry you would need to give us a call from an alternative line when possible.

 

The team will be able to help you with this.

 

Thanks 🙂

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