by crillya
Explorer

Can't make calls or SMS in USA - error 10 (probably international bar)

Hi there!

 

I've just landed in the US and can't seem to make texts or calls - I'm getting ee error 10.

 

I checked the other threads and followed all the advice:

Turned on n off, turned off 4g, and checked on myee that roaming was turned on (it was by default)

 

I think I've got an international bar on - would you be able to help turn it off?

 

Thanks!

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can't make calls or SMS in USA - error 10 (probably international bar)

Hi @crillya

 

Did you also activate international calls (menu - manage your device) as this will also need to be activated in addition to roaming.

 

Are you on a Max plan? If not then your rates and add ons can be found on EE roaming page.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: Can't make calls or SMS in USA - error 10 (probably international bar)

Hi @crillya

 

Did you also activate international calls (menu - manage your device) as this will also need to be activated in addition to roaming.

 

Are you on a Max plan? If not then your rates and add ons can be found on EE roaming page.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Can't make calls or SMS in USA - error 10 (probably international bar)

Good Morning @crillya.

 

Welcome to the community 🙂

 

Great advice from @Northerner, you can activate international calls in your MyEE Account.

 

Let us know how you get on, I hope you have a great time in the USA!

 

Jon

by crillya
Explorer

Re: Can't make calls or SMS in USA - error 10 (probably international bar)

Thanks!

 

I completely missed the international and premium calls switch - thanks @Northerner 🙂

 

Cheers!

by
EE Community Support Team

Re: Can't make calls or SMS in USA - error 10 (probably international bar)

Thanks for letting us know @crillya!

 

I'm glad you got the help you needed in the community 🙂

 

Feel free to come back to the community any time.

 

Jon

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