25-08-2019 03:51 PM
I'm currently in the US and can't seem to make any calls, I just get a recorded message telling me calls are not allowed from this number, please help!
I'm on a pay monthly contract and roaming is on. I use the phone in Ireland regularly but this is the first time in the US. I can't call EE and can't get Chat to work.
25-08-2019 04:33 PM
Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.
From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls.
25-08-2019 04:33 PM - edited 25-08-2019 04:34 PM
@aisling17 : DId you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?