by Russelldp25
Visitor

Can't make calls from portugal ROAMING activated more than 24 hours ago

Hi just joined ee didn't know I had to activate ROAMING activated it more than 24 hours ago and still not working ROAMING turned on on phone too please help 

3 REPLIES 3
by Grand Master
Grand Master

Re: Can't make calls from portugal ROAMING activated more than 24 hours ago

It's not activating roaming on your phone that matters. Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by Profile closed
Not applicable

Re: Can't make calls from portugal ROAMING activated more than 24 hours ago

Hello @Russelldp25 what phone do you have? Try restarting the phone and/or trying a manual network search and selecting another roaming network if possible. Can you access this link over the phones data (not WiFi) connection:

 

http://add-on.ee.co.uk

 

Is roaming showing as enabled when you log in to MYEE online and navigate to MYEE>manage device? 🙂

by
EE Employee

Re: Can't make calls from portugal ROAMING activated more than 24 hours ago

Morning @Russelldp25

 

If you're still having no joy after following the steps given by @XRaySpeX & @Profile closed

 

Please get in touch with customer services - if you're a personal EE customer you can use the live chat option to speak to someone.

 

Thanks - Karen. Smiley Happy

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