by Clb2k Investigator
Investigator

Can’t make calls from greece! Please help as need to make urgent call!

I can receive calls and use data but can’t make any out going calls to the UK even though they’re meant to be included in my minutes!

ive tried using 00 44 instead as the prefix as others suggested but I still get a message saying I can’t make calls from this number.

ive tried changing the network provider but none other than cosmote work.

please help urgently 

2 REPLIES 2
by Clb2k Investigator
Investigator

Re: Can’t make calls from greece! Please help as need to make urgent call!

I can’t even phone EE this is ridiculous and live chat doesn’t work on this website! 

Highlighted
by
EE Community Support Team

Re: Can’t make calls from greece! Please help as need to make urgent call!

Hello there @Clb2k

 

Thanks for coming to the community.

 

You will need to activate your international calls

 

To do this log into your My EE account online, not the app.

 

Then go to Menu > Manage Device > Call abroad and Premium Rate,

 

This will need to be ticked for you to make international calls.

 

If you are unable to activate this, a chat option will pop up when logged into your account.

 

Thanks. Leanne.

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