27-09-2018 01:03 PM
I can receive calls and use data but can’t make any out going calls to the UK even though they’re meant to be included in my minutes!
ive tried using 00 44 instead as the prefix as others suggested but I still get a message saying I can’t make calls from this number.
ive tried changing the network provider but none other than cosmote work.
please help urgently
27-09-2018 03:22 PM
Hello there @Clb2k
Thanks for coming to the community.
You will need to activate your international calls
To do this log into your My EE account online, not the app.
Then go to Menu > Manage Device > Call abroad and Premium Rate,
This will need to be ticked for you to make international calls.
If you are unable to activate this, a chat option will pop up when logged into your account.