15-06-2018 09:06 AM
I've just arrived in Tenerife. My EE plan allows for free calls and texts, and I've received a text confirming this. However I can't make any calls! When I try I get a message from Orange information that "calls to this number are restricted. To gain access or for more information call free phone 470" I can't even call this number as I get the same message!!
15-06-2018 09:33 AM
@J1mcm: Can you send texts or use data?
15-06-2018 09:54 AM
International calls are being barred. Either tick International Calling in your MyEE if it will allow you or else you'll need to call EE.
15-06-2018 10:17 AM
Use another phone or try the Freephone no. in my sig over Skype.
15-06-2018 11:05 AM
Hello, I also can't make calls abroad. I can't send texts either but my data is working I have tried a manual network search but i'm only getting the same network.
I am in switzerland.
Some helo would be appreciated
13-02-2020 10:52 AM
13-02-2020 11:24 AM
Yes, I’m a new customer.
I think the issue is that I was supposed to make a call in the uk to register in the network, but I probably didn’t do that correctly.
Now, I’m in Spain...