Highlighted
by Investigator
Investigator

Can't make calls from abroad

I've just arrived in Tenerife. My EE plan allows for free calls and texts, and I've received a text confirming this. However I can't make any calls! When I try I get a message from Orange information that "calls to this number are restricted. To gain access or for more information call free phone 470" I can't even call this number as I get the same message!!

20 REPLIES 20
Highlighted
by Grand Master
Grand Master

Re: Can't make calls from abroad

@J1mcm: Can you send texts or use data?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Can't make calls from abroad

Hi there, yes I've just tried sending a text which was received okay. I'm not using data as I'm not paying for extra data

Highlighted
by Grand Master
Grand Master

Re: Can't make calls from abroad

International calls are being barred. Either tick International Calling in your MyEE if it will allow you or else you'll need to call EE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Can't make calls from abroad

But I can't call EE because of this issue!!! So does this mean I am basically 'stuffed'?! 

Highlighted
by Grand Master
Grand Master

Re: Can't make calls from abroad

Use another phone or try the Freephone no. in my sig over Skype.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by
EE Community Support Team

Re: Can't make calls from abroad

Morning @J1mcm

 

Thanks for coming here.

 

Can you receive calls and texts?

 

Speak soon, Leanne.

Highlighted
by Investigator
Investigator

Re: Can't make calls from abroad

Hello, I also can't make calls abroad. I can't send texts either but my data is working I have tried a manual network search but i'm only getting the same network. 

 

I am in switzerland. 

 

Some helo would be appreciated 

Highlighted
by
EE Community Support Team

Re: Can't make calls from abroad

Hello @Ejbej

 

Thanks for coming to the community.

 

Are you able to receive calls and texts?

 

Do you have a pay monthly account?

 

Speak soon, Leanne 🙂

Highlighted
by Investigator
Investigator

Re: Can't make calls from abroad

Hi 

I am recieving calls and texts but i can't make any. 

 

I am on a monthly contract.  

Highlighted
by
EE Community Support Team

Re: Can't make calls from abroad

Thanks @Ejbej

 

We will see what we can do to help you get up and running.

 

To do this, I have sent you a private message to get some details.

 

Speak soon. Leanne 🙂

Highlighted
by Investigator
Investigator

Re: Can't make calls from abroad

Ok great thanks.

Highlighted
by
EE Community Support Team

Re: Can't make calls from abroad

Hi @Ejbej

 

If you can reply to my private message with your details when you get a moment 🙂

 

Thanks, Leanne.

Highlighted
by Investigator
Investigator

Re: Can't make calls from abroad

I’m having the same issue.  I can’t receive calls or text.  

please help me as soon as possible.  

thanks

Highlighted
by
EE Community Support Team

Re: Can't make calls from abroad

Hi @Wm994,

 

Welcome to the EE Community. 🙂

 

Are you using a pay as you go or pay monthly plan?

 

If pay monthly, have you activated roaming in My EE?

 

You can find your roaming settings by selecting Manage device from the menu.

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: Can't make calls from abroad

Hi, 

 

im using the pay as you go.

 

thanks

Highlighted
by
EE Community Support Team

Re: Can't make calls from abroad

Hi @Wm994,

 

Are you a new pay as you go customer?

 

Was your phone working in the UK?

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: Can't make calls from abroad

Yes, I’m a new customer.  

I think the issue is that I was supposed to make a call in the uk to register in the network, but I probably didn’t do that correctly.  

Now, I’m in Spain...

Thanks

Highlighted
by
EE Community Support Team

Re: Can't make calls from abroad

That's right @Wm994

 

New SIM cards can only be activated on the home network in the UK.

 

James

Highlighted
by Investigator
Investigator

Re: Can't make calls from abroad

Ok, so is there anything you can do to get it activated?

 

What can I do here to get it working?

 

thanks

 

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