by J1mcm Investigator
Investigator

Can't make calls from abroad

I've just arrived in Tenerife. My EE plan allows for free calls and texts, and I've received a text confirming this. However I can't make any calls! When I try I get a message from Orange information that "calls to this number are restricted. To gain access or for more information call free phone 470" I can't even call this number as I get the same message!!

12 REPLIES 12
by Grand Master
Grand Master

Re: Can't make calls from abroad

@J1mcm: Can you send texts or use data?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by J1mcm Investigator
Investigator

Re: Can't make calls from abroad

Hi there, yes I've just tried sending a text which was received okay. I'm not using data as I'm not paying for extra data

by Grand Master
Grand Master

Re: Can't make calls from abroad

International calls are being barred. Either tick International Calling in your MyEE if it will allow you or else you'll need to call EE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by J1mcm Investigator
Investigator

Re: Can't make calls from abroad

But I can't call EE because of this issue!!! So does this mean I am basically 'stuffed'?! 

by Grand Master
Grand Master

Re: Can't make calls from abroad

Use another phone or try the Freephone no. in my sig over Skype.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Can't make calls from abroad

Morning @J1mcm

 

Thanks for coming here.

 

Can you receive calls and texts?

 

Speak soon, Leanne.

by Ejbej Investigator
Investigator

Re: Can't make calls from abroad

Hello, I also can't make calls abroad. I can't send texts either but my data is working I have tried a manual network search but i'm only getting the same network. 

 

I am in switzerland. 

 

Some helo would be appreciated 

by
EE Community Support Team

Re: Can't make calls from abroad

Hello @Ejbej

 

Thanks for coming to the community.

 

Are you able to receive calls and texts?

 

Do you have a pay monthly account?

 

Speak soon, Leanne 🙂

by Ejbej Investigator
Investigator

Re: Can't make calls from abroad

Hi 

I am recieving calls and texts but i can't make any. 

 

I am on a monthly contract.  

by
EE Community Support Team

Re: Can't make calls from abroad

Thanks @Ejbej

 

We will see what we can do to help you get up and running.

 

To do this, I have sent you a private message to get some details.

 

Speak soon. Leanne 🙂

by Ejbej Investigator
Investigator

Re: Can't make calls from abroad

Ok great thanks.

by
EE Community Support Team

Re: Can't make calls from abroad

Hi @Ejbej

 

If you can reply to my private message with your details when you get a moment 🙂

 

Thanks, Leanne.

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