by SarahR1 Investigator
Investigator

Can't make calls from abroad

Wondering if anyone can help...I contacted EE before coming away on holiday to France and I was told my phone was all set up for use abroad...I received a message from EE on arrival to France telling me that I could text and make calls to uk and eu but I am unable to make calls...I can text...I need to make a couple of calls quite urgently...what can I do to sort this as I'm unable to call EE for help! Thank you.

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Can't make calls from abroad

Hi @SarahR1

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

52 REPLIES 52
by Profile closed
Not applicable

Re: Can't make calls from abroad

Hello @SarahR1 what phone do you have? Have you restarted it since landing? If so try a manual network search to see if there are any other local roaming networks available you can try. 🙂

by SarahR1 Investigator
Investigator

Re: Can't make calls from abroad

I have the iPhone SE. Thank you for the tips! I've tried switching it on and off a few times and I tried searching manually for a different network but didn't have much luck! Anything else I can do? Thanks!

by SarahR1 Investigator
Investigator

Re: Can't make calls from abroad

Ok so today when I've tried making a call a message tells me my phone is barred and that I need to contact my service provider, despite the fact EE assured me I was all set up to go! Anyone know how I can contact EE from abroad when I can't make calls? Thanks 

by Ace Contributor
Ace Contributor

Re: Can't make calls from abroad

Try Livechat if you can get into MyEE?

 

Borrow someone else's phone if they have free EU calls?

 

Use WIFI and Skype, and call EE for free on +44 800 956 6000

by
EE Employee

Re: Can't make calls from abroad

Hi @SarahR1 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by SarahR1 Investigator
Investigator

Re: Can't make calls from abroad

Hi Lee, thanks for your message. I'm on an EE personal account. I have connected to another network, tried using 00447 at the beginning of the uk number as well as 0044 and still no luck! Anything else I can do? Thanks.

by
EE Employee
Solution

Re: Can't make calls from abroad

Hi @SarahR1

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by SarahR1 Investigator
Investigator

Re: Can't make calls from abroad

Thanks for your help Lee, all sorted 🙂

by
EE Employee

Re: Can't make calls from abroad

You have a brilliant time @SarahR1

 

My parents have just booked up for San Sebastian (France/Spain, coastal border) train adventure.

 

Many thanks,

 

Lee 

by Ace Contributor
Ace Contributor

Re: Can't make calls from abroad

Can you tell us what the real solution was? Too many threads get marked as solved without answering what the solution was, which is no help to the next person who has the same issue! Cat Happy

by
EE Employee

Re: Can't make calls from abroad

Hi @chistery

 

I certainly understand where you are coming from on this one.

 

In this case my post has been marked as a solution as the chat team has helped resolve the customer's issue.

 

Thank you for offering feedback on this subject.

 

Many thanks,

 

Lee

 

 

 

 

by DG4 Investigator
Investigator

Re: Can't make calls from abroad

OK - so I can't call customer services because my phone is barred from making EU calls now even though Roaming is activated and 'free' - any ideas how to contact Tec support from Europe to sort out? 

by Ace Contributor
Ace Contributor

Re: Can't make calls from abroad

@DG4 If you have wifi and skype, call EE for free on +44 800 956 6000.

 

Or try Livechat my MyEE during standard opening hours.

by scc88 Investigator
Investigator

Re: Can't make calls from abroad

I'm have just landed in France and am having similar issues. Any help?

by
EE Community Support Team

Re: Can't make calls from abroad

Good morning @scc88

 

Thank you for coming to see us from France 🙂

 

Did you activate Roaming before you went away?

 

If you didn't then that could be what the problem is.

 

Please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks included may just get you activated.

 

If you are still having problems and are a pay monthly personal EE customer, please log in to My EE await a live chat with an advisor if you need one.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

by scc88 Investigator
Investigator

Re: Can't make calls from abroad

Hi @Richard_CRichard, I'm still having problems though I tried the advice on the page can you please pm me?


by scc88 Investigator
Investigator

Re: Can't make calls from abroad

Hi @Richard_C thank you for your reply. I have tried these things and it hasn't worked. I need to chat he  bus real soon and so wont have wifi. Any chance we you can connect me to a chat? 

 

Thank you 

 

sian

by
EE Community Support Team

Re: Can't make calls from abroad

Hi @scc88

 

Thank you for getting back to me 🙂

 

I can't connect you to chat, you can get a live chat via My EE or by calling from an alternative landline or mobile.

 

Good luck 

 

Richard

 

🙂

by BenjaminMartin
Visitor

Re: Can't make calls from abroad

Dear Sir/Madam

 

I am having the same problems as Sarah. Can you offer any help? I am unable to call the 150 EE number. It doesn’t put me through.  I am currently in Spain. 

 

Best regards

 

Ben

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.