by Olya_kat
Explorer

Can't make calls from abroad, please help

Can't make calls, but I can receive it. 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Can't make calls from abroad, please help

Hi @Olya_kat

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

5 REPLIES 5
by
EE Employee

Re: Can't make calls from abroad, please help

Hi @Olya_kat and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by Olya_kat
Explorer

Re: Can't make calls from abroad, please help

Hello Lee,

Thanks for your message. None of your suggestions worked. 

I use personal plan.

by
EE Employee
Solution

Re: Can't make calls from abroad, please help

Hi @Olya_kat

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by mick6631
Visitor

Re: Can't make calls from abroad, please help

Help. My wife and I are in Australia. We have set up Max Plan, but now we are here neither of us can make phone calls. If we phone each other (numbers set up starting with 0044) but it does not connect. I need to speak to someone on the Chat service, but have no way of making a chat session start. We are now totally stack, and the web site is useless, no help at all

by
EE Community Support Team

Re: Can't make calls from abroad, please help

Hi @mick6631,

 

Welcome to the EE Community.

 

Did you activate roaming before you traveled?

 

Does your phone show a network connection?

 

Can you receive calls?

 

Thanks

 

James

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