by Mamajacks7
Visitor

Can’t make calls from Spain

Why can’t I make calls from Spain even though I received a text saying that I could? 

4 REPLIES 4
by
EE Community Support Team

Re: Can’t make calls from Spain

Hi @Mamajacks7,

 

Welcome to the EE Community.

 

Can you receive calls?

 

Do you hear a recorded message when trying to make a call?

 

Thanks

 

James

by Grille52
Visitor

Re: Can’t make calls from Portugal

I can’t send sms or make calls from Portugal to uk   Have contract and it’s a personal phone 

 

please help !

by Skilled Contributor
Skilled Contributor

Re: Can’t make calls from Portugal

Log in to my EE and remove any calls bars of any type, and make sure roaming is also activated. Log out.

 

Reboot phone. 

 

If if that doesn’t work, switch off automatic and manual select a network and reboot each manual network selection and try it. 

 

Virgin mobile customers have been having the same issues roaming - if none of that works EE will need to intervene and reset everything at their end. 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by
EE Employee

Re: Can’t make calls from Portugal

Hi and welcome to the community @Grille52

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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