10-06-2018 02:25 AM - edited 10-06-2018 02:26 AM
I can’t send sms or make calls from Portugal to uk Have contract and it’s a personal phone
please help !
10-06-2018 04:35 AM
Log in to my EE and remove any calls bars of any type, and make sure roaming is also activated. Log out.
If if that doesn’t work, switch off automatic and manual select a network and reboot each manual network selection and try it.
Virgin mobile customers have been having the same issues roaming - if none of that works EE will need to intervene and reset everything at their end.
10-06-2018 12:29 PM
Hi and welcome to the community @Grille52
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?