by Rachel123456
Explorer

Can’t make calls abroad

My mum is currently on holiday (EU) and cannot make or receive calls. She has activated roaming (text 150) and it says she is set up. She has tried restarting. It’s a personal account. Could someone please PM me to help fix this. 

2 REPLIES 2
by Grand Master
Grand Master

Re: Can’t make calls abroad

Can she send or receive texts? Can she use data?

 

She may still be able to enable roaming in her online a/c under Manage Devices. If not, she will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Can’t make calls abroad

Good Morning @Rachel123456

 

Thanks for coming here for help.

 

Your Mum should be able to activate this within her My EE account.

 

To do this log into My EE account online, not the app.

 

Then go to Menu > Manage Device > Call abroad and Premium Rate,

 

This will need to be ticked for her to make international calls when abroad.

 

If she is unable to activate this, a chat option will pop up when logged into the account.

 

Let me know if this works 🙂

 

Leanne.

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.