by Tracey1960
Explorer

Can’t make calls abroad in USA with roam further add on

 
1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Can’t make calls abroad in USA with roam further add on

Is data working ok though?

 

Have you got a call spend set? Some have reported having to remove it before roam further works.

5 REPLIES 5
by Grand Master
Grand Master

Re: Can’t make calls abroad in USA with roam further add on

Hi @Tracey1960 

 

Is roaming activated on your account? 

 

Try logging into your online account, then menu - manage your device, then tick roaming and international calls.

 

Thanks




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by
EE Community Support Team

Re: Can’t make calls abroad in USA with roam further add on

Hi @Tracey1960.

 

Welcome to the community.

 

Let us know if both roaming and premium rate calls are active in your My EE Account as @Northerner suggested.

 

Do you get an error message or error tone when you try to make a call?

 

Jon

 

 

by Tracey1960
Explorer

Re: Can’t make calls abroad in USA with roam further add on

Roaming is on and 4g active but get message saying the service you are trying to use is either restricted or is unavailable - have turned phone on/off but we was supposed to have set all this up for me correctly. Thanks

by Ace Contributor
Ace Contributor
Solution

Re: Can’t make calls abroad in USA with roam further add on

Is data working ok though?

 

Have you got a call spend set? Some have reported having to remove it before roam further works.

by
EE Community Support Team

Re: Can’t make calls abroad in USA with roam further add on

Thanks @Tracey1960.

 

Are you using the correct dial code too?

 

Jon

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