by Aby
Explorer

Can't make call from US and I was set up before departure

I need help with making calls from my iPhone. How can I contact customer service?

4 REPLIES 4
by Grand Master
Grand Master

Re: Can't make call from US and I was set up before departure

@Aby: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Can't make call from US and I was set up before departure

Hi @Aby,

 

Welcome to the EE Community.

 

Are you connected to a network?

 

Can you receive calls or use data?

 

What happens if you try to make a call?

 

Thanks

 

James

by Aby
Explorer

Re: Can't make call from US and I was set up before departure

Thanks, has been resolved. Called customer service from another phone.

by
EE Employee

Re: Can't make call from US and I was set up before departure

Glad you are now sorted @Aby

 

Enjoy the USA. 🙂

 

Many thanks,

 

Lee

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