by magi1313
Visitor

Can’t make any phone calls when abroad in the EU country, why???

I have been on holiday for over a week now and can’t make a single phone call, can’t even call 150 or other EE number for help! I received a message when landed that I can use my monthly plan the same as at home, but not able to make a single phone call, why? What to do? 

1 REPLY 1
by
EE Community Support Team

Re: Can’t make any phone calls when abroad in the EU country, why???

Hello there @magi1313

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Are you able to log into your My EE account online and check roaming is set up as below;

 

Menu > Manage Device > Roaming Abroad > This will show as ticked if roaming is activated.

 

If you need any further support and you're a personal pay monthly customer log into your My EE to use live chat and activate roaming. 

 

Leanne.

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