by Vic24

Can’t make a call abroad

Currently abroad and can’t make calls .

i can text and I can receive calls 

my data roaming is set and been confirmed 

I’ve done automatic network selection and tried others.

but when I try to mJe a call I get a message saying it’s restricted .

Help please !

EE Community Support Team

Re: Can’t make a call abroad

Hello there @Vic24


Thanks for coming to the community.


If you log into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate is this showing as ticked?


If not, can you activate this within your My EE. 


This can take up to 24 hours to update for you. 


Let me know if this works for you.


Leanne 🙂



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