by Iantjones
Explorer

Can’t get to EE add ons site in USA

I have an EE account ( not from orange or t-mobile )

 

add-ons.ee.co.uk redirects to t-zones.co.uk when in USA ( San Diego). So can’t buy add ons.

 

this worked in June in the US and July in India. 

 

Anyone know of a workaround to get to the correct page?

2 REPLIES 2
by Iantjones
Explorer

Re: Can’t get to EE add ons site in USA

Working now. No longer redirects to t-mobile roaming page. 

 

I should have added more detail. iPhone 6s. Unlocked since purchase. PAYG. Ported phone number. 

 

My guess is that the carrier settings were wrong/out of date in such a way that still worked on EE in the UK. 

 

  1. On WiFi. Went to settings/general/about & was prompted for carrier update. Still couldn’t access mobile roaming page after this.  
  2. Power cycled phone. 

The carrier settings for EE can’t be viewed so can’t tell what they were before. 

by
EE Community Support Team

Re: Can’t get to EE add ons site in USA

Thanks for the update @ianjones

 

Happy to hear it's now working. Smiley Happy

 

James

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