by Danilala92 Investigator
Investigator

Can't get any signal while abroad to use data add on

I'm currently in Canada, added on a data travel pass before I left but since landing my iPhone 6 is constantly on no service, I've tried changing carrier settings, updating my phone, changing the region I'm in, turning 4g on or off, roaming on and off, turning phone on and off again and nothing is working to allow me to use this travel pass.

5 REPLIES 5
by
EE Community Support Team

Re: Can't get any signal while abroad to use data add on

Hi @Danilala92

 

Welcome to the EE Community. 🙂

 

That's strange, when you do a manual network search, which operators come up?:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Look forward to hearing from you.

 

Chris

by Danilala92 Investigator
Investigator

Re: Can't get any signal while abroad to use data add on

Hi it's an iPhone 6s and the carriers are telus, bell, wind and rogers wireless. I've tried all 4 but still nothing happens.

by
EE Community Support Team

Re: Can't get any signal while abroad to use data add on

OK, thanks for trying and for getting back to me, @Danilala92.

 

Our customer services team will be able to set it up for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Please let me know how you got on, once you've spoken to them.

 

Chris

by Danilala92 Investigator
Investigator

Re: Can't get any signal while abroad to use data add on

Spoken to them, my account wasn't set up for abroad, so followed their instruction, I'm now receiving network signal but haven't tested internet yet.

by
EE Community Support Team

Re: Can't get any signal while abroad to use data add on

Brilliant, @Danilala92.

 

I'm glad they managed to identify what was causing the problem.

 

Let me know if you need anything else. 🙂

 

Chris

 

 

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