by Magictorch69

Can’t dial out or text

I have roaming turned on & activated but can’t send messages or make calls?? I can only receive them 😣😩 urgently need to fix this as I need to make calls for work!! Help please! 

by Grand Master
Grand Master

Re: Can’t dial out or text

@Magictorch69  Just to check your are putting 44 instead of the 0 at the start of the number? 

by Magictorch69

Re: Can’t dial out or text

Yes & dial assist is on - same problem with both numbers on the same contract 

EE Community Support Team

Re: Can’t dial out or text

Hi @Magictorch69


Welcome to the community, we'll do our best to help you get connected.


Which country are you in at the moment?


Please try the steps below:-


Try re-booting your device


Try turning 4G off in ‘settings’


Perform a manual network search:-



  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search


Please let me know if any of that works.



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