by Lyngarth Investigator
Investigator

Can't call out when in cyprus

Hi,

    I'm in Cyprus and would like to use my phone, was told when I got it a short while ago all was set up, I can send messages and receive calls but can't make any calls.

 

I get a message saying " Your service does not allow calls to the dialled number " can't call local or back home !

 

I have ( was told data- roaming) was setup and iPhone has picked up MTN network. Can't even call 150 for help.

 

Any help or advise would be great,

 

many thanks

 

Lyngarth

4 REPLIES 4
by
EE Employee

Re: Can't call out when in cyprus

Hi @Lyngarth

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: Can't call out when in cyprus

Hello @Lyngarth

 

Thank you for taking the time to visit the Community today. Smiley Happy

 

I hope you're having a good time in Cyprus, it's by far one of my favourite places and I'm hoping to go back in February! Smiley Happy

 

When I was last in Cyprus I had a similar issue to yourself. If you manually roam onto Cyta-Voda, you should hopefully make calls successfully. While you're connect to MTN, you may experience issues with missed calls diverting to voicemail, I experienced these issues while connected to MTN but was easily resolved by manually connecting to Cyta-Voda! Smiley Happy

by Lyngarth Investigator
Investigator

Re: Can't call out when in cyprus

Hi,

thanks for the quick reply, yes having a blast over here, a little warm at 33c but I will live.

 

have just read through you reply and the one above from @Lee_H and tried a few suggestions from you both.

 

So I have now done a manual search and changed over to Cyta-Voda and that has seem to worked, can now make calls, I did notice on line EE recommended MTN, so by changing over I take it I won't get charged extra ?

 

A big thank you to you both for the speedy reply, great to know people are here and ready to help.

 

Many thanks 

 

Lyngarth

 

by
EE Employee

Re: Can't call out when in cyprus

Hi @Lyngarth

 

Glad you are back up and running.

 

You will certainly not get charged extra, as roaming in the EU is part of your plan allowance.

 

We do have a recommended partner network, but choosing another does not affect this.

 

Enjoy the rest of your holiday 🙂

 

Many thanks,

 

Lee

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