19-02-2018 07:59 PM
I’m currently in Poland and cannot make any calls or texts,to UK or EU numbers, including to 150. Pretty sure my phone is already set up for roaming as I’ve used it overseas before and my data works just fine. Anyone know how I can fix this online since I can’t call anyone? Thanks
19-02-2018 09:27 PM
@Frankie825 Login to your account and make sure roaming and international and premium rate calls are enabled. You can even use the MyEE app, look in user controls.
20-02-2018 07:45 AM
Good Morning @Frankie825
Thanks for coming to the community.
Have you got this working with the help from @Chris_B?
If not, are you able to receive calls and texts?
Also, are you able to manually select a network on your phone?
Hope to hear back from you soon, Leanne 🙂
20-02-2018 01:13 PM
Hi guys, thanks for the replies! Unfortunately I can’t find the option to unlock roaming or premium calls in the app or the website like @Chris_B recommended.
I can definitely receive texts from UK numbers, but can’t reply, not sure about calls.
Just tried to turn off automatic in the carrier settings, it just says searching for ages and then switches back to automatic!
20-02-2018 01:25 PM
Hello there @Frankie825
Thanks for coming back to us.
In this case, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
Let me know how you get on 🙂