by 2r2e
Explorer

Can't call or text

In Switzerland and cannot text or call. Says 'error 10'. Whatsapp/ Internet OK. (Also notice clock has not changed to local time) 

3 REPLIES 3
by 2r2e
Explorer

Can't call or text in Switzerland

In Switzerland and cannot text or call. Says 'error 10'. Whatsapp/ Internet OK. (Also notice clock has not changed to local time) 

Highlighted
by
EE Community Support Team

Re: Can't call or text

Hi @2r2e

 

Thank you for coming to see us in the EE community 🙂

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

by
EE Community Support Team

Re: Can't call or text in Switzerland

Hi @2r2e

 

Thanks for coming here 🙂

 

I have replied to you here

 

Thanks

 

Richard

 

🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.