by GarethTyas
Explorer

Can't call or text to turn on roaming

Now abroad and realise roaming isn't on. Logged into my account via WiFi but turn on roaming button gives an error message.  I can't text 150, I can't call, I can't find live chat option , I can't see private message option, no email address listed. How the **** can I contact ee abroad when I only have WiFi? 

3 REPLIES 3
by
EE Employee

Re: Can't call or text to turn on roaming

Hi @GarethTyas and welcome to the Community

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by GarethTyas
Explorer

Re: Can't call or text to turn on roaming

In Malta, it automatically registered with go mobile. Tried other networks manually but didn't register. Went back to go mobile and texts now going through. 

Thanks for your help. 

by
EE Employee

Re: Can't call or text to turn on roaming

No problems @GarethTyas

 

Glad your sorted and enjoy your holiday.

 

Many thanks,

 

Lee

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