by ANGELOS
Explorer

Can’t call local mobile in Greece when roaming. Ok from UK.

I can’t call my brother’s Greek mobile when I’m roaming in Greece. It just hangs up immediately. I can call him fine when I’m in the UK. I can also call all other Greek mobiles her. I’m roaming in Greece including those on his network (wind). I’ve checked his phone - no specific setting I can see blocking me or roaming phones. He’s asked his provider, they can’t see anything blocking on their side. Any clues?

3 REPLIES 3
by
EE Community Support Team

Re: Can’t call local mobile in Greece when roaming. Ok from UK.

Hi @ANGELOS.

 

Welcome to the community.

 

Do you get any kind of error message before it hangs up?

 

Are you able to manually log onto a different network and then back onto your current one?

 

Hope to hear back from you soon 🙂

 

Jon

 

by ANGELOS
Explorer

Re: Can't call local mobile in Greece when roaming. Ok from UK.

Hi Jon,



Thank you for the suggestion. When I manually switch to another network
(including the recipient's own) the problem still persists.



Angelos
by
EE Community Support Team

Re: Can't call local mobile in Greece when roaming. Ok from UK.

Thanks for letting me know @ANGELOS.

 

I'd recommend getting in touch with our customer service team to have a look into this further.

 

They will be able to check your account and see if there are any issues.

 

Let me know how you get on.

 

Jon

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