by mawwam Investigator
Investigator

Can’t call home from eu

I can’t call any uk numbers from Cyprus, need desperate help!

roaming is enabled, restarted, selected manual and auto networks. Used +44 used 0044 etc etc

cant even call EE to resolve!

on business contract!

 

5 REPLIES 5
by Grand Master
Grand Master

Re: Can’t call home from eu

@mawwam  You need to log into your online account and enable call abroad  and premium rate numbers if you are not the account holder and do not have access to the account then you need to get the account holder to do this. 

by mawwam Investigator
Investigator

Re: Can’t call home from eu

Thanks Chris I’ve checked and all enabled online...

if only I could call EE or get someone there to call me I’m sure this could be resolved in no time!!

by
EE Community Support Team

Re: Can’t call home from eu

Hi @mawwam.

 

Welcome to the community.

 

Is there anyone else with you who has a UK mobile number that is working?

 

Jon

by mawwam Investigator
Investigator

Re: Can’t call home from eu

Thanks guys, I eventually managed to get EE with online chat after a few attempts and they sorted it.

they couldn’t explain why but done anyway 👍🏼

by
EE Community Support Team

Re: Can’t call home from eu

That's great, @mawwam!

 

Thanks for letting us know, enjoy the rest of your time in Cyprus 🙂

 

Jon

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