by Shakeya
Explorer

Can’t call from the US

 I have had the contract about 2 years now, But am still getting an American voice saying I need to contact my operator and text NY to 2065. It's strange as My family from the UK can call me but I can’t call them.

4 REPLIES 4
by Grand Master
Grand Master

Re: Can’t call from the US

@Shakeya : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by
EE Community Support Team

Re: Can’t call from the US

Hi @Shakeya 

 

Welcome to the community.

 

How long have you been in the USA? Have you tried manually connecting to another available operator?


​​​​​​​Chris

by Shakeya
Explorer

Re: Can’t call from the US

A week and it Automatically switches to T-Mobile when I got here

Sent from my iPhone
by
EE Community Support Team

Re: Can’t call from the US

Could you try a manual network search and choose a different network, @Shakeya?

 

Did you try checking the roaming and international settings in your My EE account?

 

Chris

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