25-08-2019 01:37 AM
I have had the contract about 2 years now, But am still getting an American voice saying I need to contact my operator and text NY to 2065. It's strange as My family from the UK can call me but I can’t call them.
25-08-2019 02:15 AM
@Shakeya : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You don't need to & can't do any of the above.
26-08-2019 09:01 AM
Could you try a manual network search and choose a different network, @Shakeya?
Did you try checking the roaming and international settings in your My EE account?