by p33j66
New Member

Can't call from abroad

 
2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: Can't call from abroad

Hello @p33j66

 

Thank you for taking the time to post today. Smiley Happy

 

I'm sorry to hear you're having problems making while abroad. Could I ask, where are you currently roaming?

 

Could you also confirm the following:

 

  1. Are you able to connect to a network in the country your roaming in?
  2. If you can connect to a network, can you use data services?
  3. If you can connect to a network, can you receive calls and texts?
  4. If you can connect to a network, do you hear any automated messages when you attempt to make a call?

Once you reply, someone will be able to assist you further. Smiley Happy

by
EE Community Support Team

Re: Can't call from abroad

Hi @p33j66

 

Welcome to the community. 🙂

 

I see @Inyourbox has asked some brilliant questions that'll help us get to the bottom of why it isn't working.

 

Could you please check your My EE account to make sure roaming and international calling are enabled?

 

You can find it under Menu > Manage Device.

 

Thanks


Chris

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