by Rkelly
Visitor

Can't call abroad

I am in poland. When I try to make a call it tells me 'sorry but the number you dialled is not allowed from your phone.'

 

I can't call help line as no calls and e allowed. I need the issue rectified asap.

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: Can't call abroad

Hello @Rkelly,

 

Welcome to the community,

 

Did you make sure that roaming was enabled on your account? You can always call them using something like Viber or Skype, but here in the community there is no access to accounts.

 

Check here for more information:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

by
EE Community Support Team

Re: Can't call abroad

Good Afternoon @Rkelly

 

Thanks for posting on the community.

 

Can you receive calls and texts?

 

Are you with us on a pay monthly account?

 

Leanne 🙂

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.