26-07-2018 01:40 PM
I'm on a 2 year contract with you, I have arrived in Italy and I can't phone UK. I am registered automatically on Tim network and being told that calls to this number are barred.
26-07-2018 02:21 PM
Hi @Josephineranger and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
27-07-2018 10:28 AM
I have done all you said. I managed to connect to a different network but I am still told that calls to UK numbers are barred