by Josephineranger
Explorer

Can't call UK from abroad

I'm on a 2 year contract with you, I have arrived in Italy and I can't phone UK. I am registered automatically on Tim network and being told that calls to this number are barred.

3 REPLIES 3
by
EE Employee

Re: Can't call UK from abroad

Hi @Josephineranger and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Josephineranger
Explorer

Re: Can't call UK from abroad

I have done all you said. I managed to connect to a different network but I am still told that calls to UK numbers are barred

by
EE Community Support Team

Re: Can't call UK from abroad

Thanks for trying @Josephineranger

 

Are you able to receive calls and texts?

 

Leanne.

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