16-08-2017 08:58 PM
Hi I posted this in another section but I think this might be the best place for it.
I arrived in Sweden yesterday and not been able to call the UK since I got here. I can text people and people can call me but I can't phone the very same people. I have tried turning my phone on and off again and tried switching networks but nothing has worked. Every time I try to ring out I get a message saying something along the lines of service not available on this subscription from the Swedish network.
16-08-2017 08:47 PM
I have only been with EE for just over a week. Yesterday I arrived in Sweden for a holiday I have not been able to call anyone since I arrived. Strangely though I can text people and people can call me no problem. I have tried turning the phone off and on again and have tried changing Swedish networks but none of this has worked. When I try to ring out I get a message saying something on the lines of service not available on this subscription.
Please help as it is worrying me that I cannot call home in an emergency.
17-08-2017 08:20 AM
Thanks for coming here for help.
What device are you using?
Also are you with us on pay as you go or pay monthly?
Thanks, Leanne 🙂
17-08-2017 02:17 PM
I text roam to 150 and received the following message:
we're sorry but the calls to the uk from the eu add on could not be added. No money has been taken. Please try again later.
17-08-2017 02:26 PM