by johnnyj Investigator
Investigator

Can't access 450 from Greece

Hi, I just arrived in Greece and my PAYG/ex-orange SIM won't work. I come here a lot and it usually just finds a new network and simply works. If I call 450 or 150, it just hangs up. I can't make outgoing calls or send SMS. Basically I can't even call EE to discuss as the phone just won't work. 

 

I have set the network mode to LTE/3G/2G and the network to auto connect to a network. Samsung Galaxy J6.

 

Really struggling. Can anyone help?

 

Thanks

 

John

5 REPLIES 5
by Grand Master
Grand Master

Re: Can't access 450 from Greece

@johnnyj   Have you tried restarting the device? 

by
EE Community Support Team

Re: Can't access 450 from Greece

Hi @johnnyj,

 

Welcome to the EE Community.

 

Are you able to receive calls or texts?

 

Is your SIM card in regular use or have you not used it for a while?

 

Thanks

 

James

by johnnyj Investigator
Investigator

Re: Can't access 450 from Greece

Hi Chris and thanks for the reply. Yup, I tried that and it is still the same. If I try to top up, for example, from the EE menu on my phone, I get a message back saying "Sorry - the pay as you go service you currently requested is unavailable....call 450 and use our automated services".

 

When I call 450, I get a dialogue box which pops up saying "Select Home Country (+44450), Roaming Country (450). If I dial the first, it plays a little beep and cuts me off. If I dial the second, I get half an automated message saying "...available to orange or EE customers using their handsets". Then I get cut off. 

 

Not sure what to do - I urgently need the phone, as I need to be in contact with my elderly parents back in the UK (and be on standby in case something happens). 

 

Thanks

 

John

by johnnyj Investigator
Investigator

Re: Can't access 450 from Greece

Hi James and thanks for the reply.

 

I received a text today, and when I sent "Roaming" to 150 I got a message back. So I think texts are ok. I just got a friend to call me from their Greek landline and the call came through. 

 

I'm not a huge user, but prior to coming to Greece yesterday I had had a few calls, so the SIM was in use. 

 

Hope you can help!

 

Thanks

 

John

by
EE Community Team

Re: Can't access 450 from Greece

Hi @johnnyj,

 

If you are able to receive calls now this is a good sign 🙂

 

Have you had the chance to try and make a call or send a text to anyone?

 

Fingers crossed they are now all active and you can go enjoy your evening!

 

 

Alex 🙂

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