19-12-2018 06:46 PM
I have a contract with EE which I started in the UK. I recently travelled to Spain, and have not been able to connect to any mobile network since. I have tried turning airplane mode on and off, I have restarted my phone, and my software is up to date. Can someone from EE help me at all?
This problem has been made infinitely worse by the fact that EE insist on only allowing me to contact them through phone call (What about when I have no signal?!). Since when did they stop providing live chats? Why is there no contact email address at all? As far as I understand they don't even provide a service to make phone calls through a wifi connection. I am extremely dissatisfied with this service.
19-12-2018 06:52 PM - edited 19-12-2018 06:53 PM
Welcome to the Community,
Unfortunately there is no account access here on the community you will need to contact 150.
19-12-2018 07:02 PM
Hello there @tomkite57
Welcome to the community.
Hope you're having a lovely time 🙂
Could you log into your My EE account online
Then go to Menu > Manage Device > Roaming and also Call Abroad and Premium Rate > They will need to show as ticked for you to use your phone abroad.
If you can activate both settings this will update within 24 hours.
Let me know how you get on.
19-12-2018 08:16 PM
Thank you very much for your help. I found the page you mentioned, and the roaming is blocked. I can't find a way to tick the box though. Do you have any more advice?
19-12-2018 08:30 PM
Thank you @David for your attempts at problem solving, but I am currently travelling and don't have easy access to landlines or wifi. If calling was an easy option then I would have done that already.
19-12-2018 08:34 PM
@David I eventually managed to get onto an online chat, but they couldn't access my account and just gave me more numbers to call.
19-12-2018 09:36 PM
@tomkite57: You can only contact EE by calling them. If you have no access to another phone try calling over Skype using the Freephone no. in my sig.
by Paulramsey68 a week ago