by Tpb_tom Investigator
Investigator

Can recive messages abroad but cant reply

I am in turkey. My service provider has changed to TURKCELL though i can not make calls or reply to messages but can recive both. Also my phone says im on 4g but when i search something on google for example it says i have no internet 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Can recive messages abroad but cant reply

Hi @Tpb_tom

 

When a chat agent is available it will pop up for you.

 

Many thanks,

 

Lee

7 REPLIES 7
by
EE Community Support Team

Re: Can recive messages abroad but cant reply

Hi @Tpb_tom

 

Thank you for joining the EE Community. 🙂

 

I hope you're having an amazing time in Turkey so far.

 

Please take a look at our Roaming with EE - What to do if you're having problems abroad support article. There are some handy troubleshooting tips on there to help you get your calls, texts and data working.

 

Let me know how you get on. 🙂

 

Chris

 

 

by Tpb_tom Investigator
Investigator

Re: Can recive messages abroad but cant reply

Hi @Christopher_G

I tried all this but it says im bared internationally 

by
EE Community Support Team

Re: Can recive messages abroad but cant reply

Thanks for getting back to me @Tpb_tom

 

Our customer services team have access to your account and will be able to remove the international bar. Please contact them from an alternative phone.

 

Please come back to me, once you've spoken to them. I'd love to know that you got this sorted.

 

Chris

by Tpb_tom Investigator
Investigator

Re: Can recive messages abroad but cant reply

@Christopher_G 

Sorry i have no other phone on me. My sisters phone is on same contract and also bared. I thought EE would of had an online chat to sort this issue

by
EE Employee

Re: Can recive messages abroad but cant reply

Hi @Tpb_tom

 

If you log into your My EE account you will have an option to chat when an agent is available.

  

Our customer service team will be able to assist with your issue.

 

The link will be active till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Tpb_tom Investigator
Investigator

Re: Can recive messages abroad but cant reply

@Lee_H

I do not have that option on my ee. Is this because i am not the account holder?

by
EE Employee
Solution

Re: Can recive messages abroad but cant reply

Hi @Tpb_tom

 

When a chat agent is available it will pop up for you.

 

Many thanks,

 

Lee

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