by Kidwelly66
Explorer

Can not phone home from France

 
3 REPLIES 3
by Kidwelly66
Explorer

Roaming

Can’t phone home from France 

by Grand Master
Grand Master

Re: Can not phone home from France

@Kidwelly66   login to your online EE account and enable called abroad and premium rate numbers then restart your device

by
EE Community Support Team

Re: Can not phone home from France

Hi @Kidwelly66

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

If you are with us on a pay monthly account, can you check you are set up to use your phone abroad.

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Roaming and Call abroad and Premium rate calls > are they showing as ticked?

 

If not, can you activate these settings?

 

Let us know how you get on 🙂

 

Leanne.

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