by Ups Contributor
Contributor

Can not call to some spanish numbers while in Spain.

I am in Spain. Tryied to call some local numbers. Calls were failed. Numbers are correct. Tried my wifes ee. The same. Can call from lebara sim with now issues. Technical support level2 could not solve the issue. What shoud i do?

19 REPLIES 19
by Grand Master
Grand Master

Re: Can not call to some spanish numbers while in Spain.

Can you call any nos?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ups Contributor
Contributor

Re: Can not call to some spanish numbers while in Spain.

Non overseas you meant? Yes. And some local numbers.

by
EE Community Support Team

Re: Can not call to some spanish numbers while in Spain.

Hello there @Ups

 

Thanks for coming here,

 

Can you try and manually select another network?

 

Do calls to each other work?

 

Thanks, Leanne 🙂

by Ups Contributor
Contributor

Re: Can not call to some spanish numbers while in Spain.

Yes. Tried. Movistar. Vodafone es. Orange. Switched off 4g. Rebooted >10 times. Nothing.

Can call to my wifes ee and to lebara. From lebara can call without issues to any number.

by Ups Contributor
Contributor

Re: Can not call to some spanish numbers while in Spain.

Still unsolved. Any advices? Support?

by
EE Employee

Re: Can not call to some spanish numbers while in Spain.

HI @Ups

 

Just to clarify, all area codes and country codes are being dialled correctly?

 

Many thanks,

 

Lee

by Ups Contributor
Contributor

Re: Can not call to some spanish numbers while in Spain.

Hi. Yes. 

Problem number is 975360.(initiated by lvl2 tech support)

 

Hope someone help me finally.

by
EE Employee

Re: Can not call to some spanish numbers while in Spain.

Hi @Ups

 

I can see that level 2 are looking into this now for you.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Can not call to some spanish numbers while in Spain.


@Ups wrote:

Problem number is 975360.(initiated by lvl2 tech support)


Won't you need the Spanish country code & area code in front of that?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ups Contributor
Contributor

Re: Can not call to some spanish numbers while in Spain.

It is the number of the issue in EE system.

 

I tried all combinations of codes of course. Thanks.

by
EE Community Support Team

Re: Can not call to some spanish numbers while in Spain.

Hi @Ups

 

Thanks for confirming.

 

Is the account on an EE personal contract?

 

I will see of our chat team can get you an update for this 🙂

by Ups Contributor
Contributor

Re: Can not call to some spanish numbers while in Spain.

Hi, yes. Both. My wife's and mine. Separate accounts. Same issue.

Thanks.

by
EE Community Support Team

Re: Can not call to some spanish numbers while in Spain.

Thanks @Ups

 

I have sent you a private message on here.

 

This has a link to our online chat team for you.

 

Thanks, Leanne.

 

 

by Ups Contributor
Contributor

Re: Can not call to some spanish numbers while in Spain.

I got only this answer:

Currently our chat agents are not trained to handle this enquiry type via chat, we may look to add this service in the future.

Click here for contact details: http://ee.co.uk/help/get-in-touch

 

 

by Ups Contributor
Contributor

Re: Can not call to some spanish numbers while in Spain.

So..the chat does not work for me. 

 

Someone from EE tried to contact me, i was away.

Got message:

Hi from EE. We've tried calling on 3 occasions but have been unable to reach you. If you?re still experiencing the issue, please email 150

 

How can i email to 150?

by
EE Community Support Team

Re: Can not call to some spanish numbers while in Spain.

Hello there @Ups.

 

Is the account on business or pay as you go?

 

The chat teams are trained for EE personal contracts,

 

Thanks.

by Ups Contributor
Contributor

Re: Can not call to some spanish numbers while in Spain.

Pay as you go

by Grand Master
Grand Master

Re: Can not call to some spanish numbers while in Spain.

There is no live chat for PAYG.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Can not call to some spanish numbers while in Spain.

Hi @Ups

 

I am sorry this is not an option for pay as you go.

 

You would need to call us to get this looked into.

 

Thanks, Leanne.

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