23-09-2018 10:09 AM
I’ve been able to connect in Spain for over 24 hours, but it’s suddenly stopped working.
I've restarted my phone, turned off mobile network settings and then back on again, but nothing is working.
no texts, no 3G.
Currently using hotel WiFi.
23-09-2018 11:05 AM - edited 23-09-2018 11:06 AM
Hi there @Thedicewoman, welcome to the EE Community.
I'm rrally sorry to hear that you are experiencing this, especially whilst abroad.
Are you able to contact EE customer service from abroad? You can view your contact options here (costs might occur for some options if abroad) or reach out to @EE on Twitter whilst you are connected to the hotel WiFi.
I hope this gets sorted quickly so you can have a pleasant time in Spain without having to worry about this.
If you need more help do reply here and I'll try to help further.
All the best
23-09-2018 11:45 AM
Welcome to the community.
I'm sorry to hear you are having problems connecting in Spain.
Please follow the guidance in EE Roaming - What to do if you're having problems abroad and let me know if it helps.