by sueoshea Contributor
Contributor

Can Roaming Data be switched of?

When I went to Jersey in June I could use my phone but I'm in Portugal now & keep getting a message saying EE is not available. Does anyone know why?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can Roaming Data be switched of?

Hi @sueoshea

 

Welcome to the EE Community. 🙂

 

Please try the steps below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

3 REPLIES 3
by
EE Community Support Team
Solution

Re: Can Roaming Data be switched of?

Hi @sueoshea

 

Welcome to the EE Community. 🙂

 

Please try the steps below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

by sueoshea Contributor
Contributor

Re: Can Roaming Data be switched of?

Hopefully you get this email.

Turning of 4G worked😊 so thank you very much for your help. Got free Internet in hotel so all sorted.


Thanks again 😀

Get Outlook for Android
by
EE Community Support Team

Re: Can Roaming Data be switched of?

Hello there @sueoshea

 

This is great news 🙂

 

Have an amazing time!

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.