by Courtney1999
Explorer

Can I use my phone in Paris

I’ve just gone to Paris and I can’t use my phone at all my 4g or anything isn’t working, but I called customer services whilst I was still in cardiff and they said that I can use it without charge her nothing is working 

5 REPLIES 5
by
EE Community Support Team

Re: Can I use my phone in Paris

Good Afternoon @Courtney1999

 

Thanks for coming to the community. 

 

Are you connected to a network?

 

Have you tried a manual network selection by following these steps?:

 

Settings > Mobile Data > Network Selection > Turn off Automatic

 

When you try make a call what are you presented with?

 

Speak soon, 

 

Katie 🙂

by Courtney1999
Explorer

Re: Can I use my phone in Paris

Every time I make a call it just hangs up all the time doesn’t go through neither my texts

Sent from my iPhone
by
EE Community Support Team

Re: Can I use my phone in Paris

Please try a manual network selection and let me know the outcome @Courtney1999

 

Katie 🙂

by Courtney1999
Explorer

Re: Can I use my phone in Paris

I’ve done that and no difference

Sent from my iPhone
by
EE Community Support Team

Re: Can I use my phone in Paris

Thanks for confirming @Courtney1999

 

Does it allow you to connect to the network? 

 

Please log in to your My EE and follow these steps to ensure roaming is enabled:

 

Menu > Manage Device > Ensure both Roaming and Calling Abroad are ticked. 

 

Katie 🙂

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