08-08-2019 10:18 AM
Thanks for joining the community 🙂
What plan do you have with us?
You can check this within your My EE account.
If you have a Max Plan started after 10 May 2017, you can also use your minutes, texts and up to 15GB of data within 53 destinations including Canada, Mexico, Australia, New Zealand and USA.
If you don't have a Max Plan with Mexico included you can view all the Roaming costs for Mexico and bundles available on the Help page.
Also, before you go check your set up for roaming to use your phone in Mexico, to check this log into your My EE account online go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.